Requirements:
- The ideal candidate must possess the following attributes:
- Customer Service Experience
- Professional and empathetic telephone etiquette
- Active listening, verbal and communication skills
- Computer proficiency (Microsoft Office 365/Suite)
- Excellent written skills, spelling, punctuation and grammar
- Ability to obtain, confirm and update data entry at a high level of accuracy
- Acquire detailed and complete in-depth information
- Organizational and time-management skills
- Ability to multitask and prioritize tasks
- Ability to work within a team while handling individual responsibilities
- Adaptability, flexibility, able to perform in a dynamic working environment
The following attributes are highly desirable but not required:
- High Volume / Fast paced Contact Center Experience
- Salesforce Experience (Litify Experience a BIG plus)
- Proficient using multiple software & programs (CRM, VoIP, Electronic signature)
- College Degree a Plus
- Legal Experience a Plus
- Bilingual (Spanish) a Plus
